“Empathy and communication go a long way when heading off litigation. Unfortunately, a New Jersey case shows what can happen in their absence.”
Peter Tanella, Esq., Chair of the National Veterinary Law Group at Mandelbaum Barrett is the also the “Legal Lingo” columnist for Today’s Veterinary Business. In the current issue, Peter writes an article titled “When Clients Sue” where he analyzes a recent appellate case followed up with important takeaways for all Veterinarians.
The 4 best practices are:
- Empathy is important.
- Communicate effectively.
- Listen, and then listen more.
- Train your staff to handle difficult situations.
The final big takeaway is that lawsuits are often not about money.